I started my journey in 1973 as a volunteer tutor/mentor at a program hosted at the Montgomery Ward Corporate headquarters in Chicago, where I had just started a retail advertising career. I was matched with a 4th grade boy who I met with each Tuesday after work. At the end of the first year his mother said "He talks about you all the time. You need to be his tutor again next year."
So I was. At the same time I was recruited to be part of a small group of employee volunteers who helped organize and operate the program. At the beginning of the next year I was chosen to be the program's leader, after the incumbent announced he was going to Europe and would not return for two years.
I led a volunteer-based tutor/mentor program for the next 35 years.
The secret was that I continued to recruit more and more volunteers to take roles in leading the program as it grew from 100 pairs of elementary school kids and volunteers in 1975 to 300 pairs by 1990. In this graphic I show the tutoring program committee from 1976-77. In this blog article you can see the committee in 1987 and in 1990.
My recruitment of volunteer leaders was aided by the database of volunteers that I kept from year-to-year. I used this to track weekly attendance using an Excel spreadsheet, so I could follow-up on volunteers or students who were absent more than 2 weeks in a row. However, on the spreadsheet I also showed how many years the volunteer had been involved, what company they worked for and what role they had in their company. Thus when I was looking for someone to help with a specific role, such as volunteer recruitment, I could look for motivated, experienced, volunteers in different companies (who could recruit from their employee base) and who held jobs in advertising, public relations or marketing (which are skills needed to do volunteer recruitment).
By sorting the list using these criteria I narrowed down who I would ask to volunteer to a small group of probable "yes" people, from the entire list that by the mid 1980s was over 200 volunteers.
Without a good database I could not do this.
Read "What you don't see when you look at a tutor/mentor program" - click here
How do you manage and support volunteers? Are you sharing this information in your own blog?
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